Sacred Heart Major Seminary is a 100-year-old seminary and theology school in Detroit, Michigan, serving 615 students from around the world. Despite its small size, technology plays a crucial role in supporting online learning, communication, and research. Students and faculty rely on various digital tools, including a learning management system, G-Suite, and library databases, to complete their work efficiently.
With over 600 students and only a two-person IT team, Sacred Heart faced a growing challenge: password resets. Forgotten passwords left students locked out of essential tools, sometimes for an entire weekend, as IT support was only available during business hours. The seminary needed an affordable, self-service password reset solution that would reduce the burden on IT while ensuring students and faculty had uninterrupted access to digital resources.
After months of searching for an expensive password reset solution, IT Manager Jeff Mesch discovered ClassLink. The platform provided an affordable, self-service password reset function that immediately reduced support tickets. ClassLink also unexpectedly solved another issue—helping students and staff easily locate and access critical digital tools, including library databases and research journals, through LaunchPad.
Initially, Mesch was unsure whether the seminary’s library resources would integrate with ClassLink’s single sign-on technology, as their authentication process didn’t always work with standard tools. However, the ClassLink team assisted in developing a custom authentication method, ensuring seamless access. Now, students can find and use over 60 journals, databases, and thousands of e-books with just three clicks.
Since we launched ClassLink, we’ve seen a reduced number of helpdesk tickets for password resets and requests for how to find specific resources. This lets us focus on other needs and reduce response times. ClassLink has been a game-changer for us.
