Manager, Educational Success

APPLY NOW
Back to Careers

Would you like to join a rapidly growing and successful company?
Do you want to be a part of a team where customers say things like:
“I am amazed by how innovative this product is!”

ClassLink is a leading education technology company serving schools around the world. The Manager of Educational Success should possess the ability to work independently and grow at a rapid pace. The ideal candidate for this role will come from a school setting as the Manager or Director of Technology, or the Technical Trainer and have experience training the staff at their school.

Responsibilities

  • Be able to interpret technical requirements, and provide demonstrations to current and potential clients.
  • Build rapport with existing and potential clients.
  • Manage customers through online and in person meetings.
  • Provide educational and technical support for customers.
  • Develop an implementation plan with customers for ClassLink from setup through training end users.
  • Assess competition by analyzing and summarizing competitor and industry trends.
  • Dealing directly with customers, ensure customer satisfaction in areas.
  • Maintain and improve quality results by tracking usage data of customers and providing interventions when necessary.
  • Maintain CRM records to keep management informed of activities, sales, and potential sales. 
  • Stay abreast of competitors in the space of Single SignOn and Rostering.
  • Collaborate with Marketing, Operations and Sales to facilitate new programs, messages, campaigns, and offerings.
  • Create strong and dynamic relationships with customers.
  • Participate with the EdSuccess team on ever-changing and inventive ways to improve our processes.
  • THIS IS NOT A REMOTE POSITION.

Requirements

  • Bachelors Degree required.
  • Masters Degree preferred.
  • Instructional technology background.
  • Experience in schools as a teacher, supervisor, tech coach, etc.
  • Adult Learning experience.
  • Customer focused, professionalism.
  • Superior communication and presentation skills are required, both written and oral.
  • Ability to travel as needed. (Up to 25%).

Apply now below!